Current Roles

Looking for your next career move, make new friends or prepare for your next ping pong tournament? Digital Stack might have you covered. Check out some of the places we are looking to fill below and if you don't see your role there, send us an email anyway - you never know what can happen.

Full Stack Software Developers

Role: Full Time
Melbourne, Australia
Who we are?

We are a fast-growing business based in Melbourne with a large international user-base. We care about code design and quality and are looking for a motivated developer that shares our values to join our product development team.

We're looking for applicants who are: 
 
Passionate about software design principles
Able to learn new technologies at speed
Able to quickly grasp design and code of existing systems
Up to date with latest trends and tools in web development
Product integrity and security conscious
Ready to work in a small team with an agile-inspired process

Technical Knowledge

Node.js
PostgreSQL
AngularJS
React Native
Various AWS services including S3, CloudFront, Step Functions and SNS APIs such as Facebook Graph API and Google's APIs

Experience in one or more of the above technologies is an asset, but not required if a proven ability to learn and pick up existing systems is demonstrated. 

Responsibilities of the role include:  

Feature development
Working across the full stack
Continuous integration and deployment
Product improvement and testing

Key requirements
Have the right to live and work in Australia
Have a valid passport
Some flexibility in work hours; usually one or two early morning or late night calls required for overseas customers per week.

Submission requirements

Submit you CV and cover letter below.

We look forward to reading your application and good luck, submission close 17th May 2018.

Note: you will not be considered without providing a personalised cover letter. 

Client Experience Managers (AUS and USA)

Role: Full Time
Minneapolis, United States
Who we are?

Digital Stack is a marketing software-as-a-service built for franchises and multi-location businesses. Based in Richmond, Melbourne and with customers in 15 countries this is a young company going places.

Now’s a great time to get in! We’re looking for a Client Success Manager who is responsible for ensuring customer satisfaction among Digital Stack’s customers. This includes the product support, training, best practice coaching, and implementation process for Digital Stack customers.

The Client Success Manager will report to and work closely with the senior management

Role and Responsibilities

On-boarding; training of users and client head office stakeholders either in person or webinar, both for account on-boarding or for any new franchisees as required.
Account health checks; Engage relevant DS stakeholders to produce periodic account health checks on active usage. Identify non-using and low using subscribers and churn risks.
Driving best practice: Driving frequency and depth of use of Digital Stack to create product advocates and ensure clients are getting the most of the platform.
Stakeholder management; liaising with head office marketing managers and social media managers on monthly planning.
Reporting and Analysis; Use system-generated insights to engage client organisations and optimize their usage of Digital Stack.
Knowledge sharing; regularly communicate best-practice usage and driving product engagement. Helpdesk: Provide timely tier one product support for Digital Stack Customers on usage and billing issues.

Expectations

Customer focus is critical and we’re all about exceeding expectations of what a service experience should be.
We expect you to go above and beyond for our customers
You will have a great understanding of social media and content marketing Attitude is really important. We’re a rapidly growing company and want someone who will ‘jump on the loose ball’.
You need to be energetic, flexible and positive. Be an advocate for your customers and your team. Solid written and spoken communication skills required.
Collaborative problem solver who takes ownership of issues and drives to resolution.

Mandatory requirements
Bachelor’s degree
Have the right to live and work in Australia
Have a valid passport
2+ years experience in a customer facing and account management role.
Some flexibility in work hours; usually one or two early morning or late night calls required for overseas customers per week.

Submission requirements

Submit with a cover letter as to why you should be selected for the role. 
We look forward to reading your application and good luck, submission close 17th May 2018.
Note: you will not be considered without providing a personalised cover letter.

Provide us your details below

  • Accepted file types: pdf, doc, docx, rtf.
    Please upload your resume with the button above
  • Accepted file types: pdf, doc, docx, rtf.
    Please upload your cover letter with the button above