Privacy Policy
LT Network Pty Ltd ABN 80 133 161 289
Introduction
This statement includes:
our collection statement, explaining aspects of our collection and use of personal information
our privacy policy, further explaining how we manage personal information.
COLLECTION STATEMENT
Who are we
LT Network Pty Ltd ABN 80 133 161 289
Our contact details
Phone: 03 9428 9651
Email: privacy@ltnetwork.com.au
Website: www.ltnetwork.com.au
Collection from third party sources
We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:
publicly available sources like phone books
other companies in our group that you may have dealt with
third parties like our business partners, your authorised representative/s and agents
information brokers
fraud checking agencies
our dealers, contractors and other representatives that you may deal with
our websites and how you use them
various parties listed under Disclosing personal information in our Privacy Policy.
Collection under law
We may be required to collect personal information by law.
Why we collect and hold personal information
We collect and hold personal information because:
we may need to use it to operate our business
we may need to provide it to other parties in connection with our
business.
The uses and disclosures we may make of personal information are detailed in our Privacy Policy.
Unavailability of personal information
If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Disclosing personal information
We may disclose personal information as reasonably required to contractors and suppliers whose goods and services that we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy.Some of these parties may be based overseas, e.g. USA and UK.
Access and correction
Our privacy policy contains information about how the you can access and seek correction of the personal information about you that we hold.
Complaints
Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.
PRIVACY POLICY
Personal information
This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.
Kinds of personal information we collect and hold
Broadly, we may collect and hold:
personal details like name, date of birth, gender, and occupation
contact details like physical, postal, work and email addresses and phone numbers
financial details like bank account, credit card numbers and your billing and payment history with us
service-related details like your user name, encrypted password and service usage history, support incidents, enquiries and complaints
other details relating to special situations.
In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the
products or service you want.
Collecting personal information
Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (e.g. when you contact us by phone or online, or at our premises).
In other cases, we may collect personal information about you from:
publicly available sources like phone books
other companies in our group that you may have dealt with
third parties like our business partners, your authorised representative/s and agents
information brokers
fraud checking agencies
our dealers, contractors and other representatives that you may deal with
our websites and how you use them
various parties listed under Disclosing personal information below.
Holding personal information
We hold personal information in hard and/or soft copy at our offices and in other facilities that we own or license from third parties, like data centres. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration.
Why we collect and hold personal information
We collect and hold personal information because:
we may need to use it to operate our business
we may need to provide it to other parties in connection with our business.
Using personal information
We may use personal information:
to identify you
for credit checks
to prevent fraud
to supply products (including goods and/or services) to you
to give you information about us and our products, and product offers
for direct marketing – see Direct marketing for details
to improve our products, our marketing and our website
to answer your enquiries
to give you customer support and service
to better understand your needs and respond to them
to manage and plan our products and business
to charge and bill you for products you use
to collect payment from you
for other purposes related to the operation of our business.
Disclosing personal information
We may disclose personal information as reasonably required:
to contractors and suppliers who supply or support us in:
market research, sales and marketing
direct marketing – see Direct marketing for details
identity and fraud checking
credit management
service provisioning
helpdesk and enquiries
support and complaint management
communications and mailing
billing, debt recovery and credit management
corporate strategy
legal and regulatory advice and compliance
accounting and financial planning
risk management
otherwise providing goods and services that we use to
operate our business and provide products and support to you to your authorised representative/s
